Return Policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

  • Buyer is responsible for return shipping charges.

To initiate a return, please email us at: hetallshandmade@gmail.com with your order number and reason for return.


Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products

  • Used or damaged items (not due to our error)