Refund policy

Return & Refund Policy

Last updated: 23-Feb-2026

Thank you for shopping with us. We value your trust and want you to feel confident in your purchase.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

To initiate a return, please email us at: hetallshandmade@gmail.com with your order number and reason for return.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products

  • Used or damaged items (not due to our error)

Refunds

Once we receive and inspect your returned item:

  • We will notify you about the approval or rejection of your refund

  • If approved, the refund will be processed to your original payment method

  • Refunds may take 5–10 business days to reflect in your account

Damaged or Wrong Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Share clear photos of the product and packaging
    We will offer a replacement or full refund.

Return Shipping

Free Return shipping.

Contact Us

For any return or refund inquiries, please contact us at:
📧 Hetallshandmade@gmail.com